WEBSITE CARE AND SUPPORT
Your website looked after for £25 a month.
Hosting, updates, backups, security and ongoing support — with someone you can actually contact when you need help.
I’ll take care of the technical side of your website, keep everything up to date and help with the small changes that naturally come up along the way.
£25 per month
Rolling monthly. No long-term contract.
AFTER YOUR WEBSITE GOES LIVE
A website isn’t something you should have to look after yourself.
WordPress websites need hosting, software updates, backups and occasional attention to keep everything running properly.
But that doesn’t mean you need to become your own website administrator.
With AM Website Care, I’ll look after the day-to-day technical side and be there when you need advice, support or a small change made.
Keep It Online
Your website is hosted and managed as part of the package.
Keep It Updated
WordPress, themes and plugins are kept up to date.
Keep It Backed Up
Daily hosting backups provide ongoing protection, with additional website copies retained separately.
Keep It Secure
Basic website security is included as standard, with enhanced security available if required.
Keep It Current
Need a small change to your website? That’s part of the service too.
Get Help When You Need It
Contact me directly by phone, email or WhatsApp when you need website help or advice.
ALL FOR £25 A MONTH
Everything your website needs to keep running.
No separate hosting package. No maintenance plan on top. No support subscription.
It’s all part of Website Care.
Managed Website Hosting
Your website is hosted as part of the package, so you don’t need to arrange separate hosting.
SSL Certificate
SSL is included to provide the secure HTTPS connection expected from a modern website.
Daily Backups
Hosting backups are created every day, with additional website backups retained separately.
WordPress Updates
WordPress itself, your theme and installed plugins are kept up to date.
Premium Website Licences
Premium tools used to build and maintain your AM website are included while your website remains on the care package.
Basic Website Security
Standard website security protection is included and configured as part of the service.
Small Website Amendments
Need to change some wording, replace an image, update a phone number or make another small amendment?
Just ask.
Website Advice & Support
If you’re unsure about something or something doesn’t appear to be working properly, you can contact me directly for help.
£25/month. One straightforward package.
NEED SOMETHING CHANGED?
Small website changes are part of the service.
Websites don’t stay completely unchanged after launch.
A member of staff changes.
You get a better photograph.
A service needs updating.
Your opening hours change.
You notice a sentence you’d like rewritten.
You shouldn’t need to worry about logging into WordPress every time something small changes.
Send it over and, where it’s a straightforward amendment, I’ll take care of it as part of Website Care.
Typical small changes could include:
- Updating text or contact information
- Replacing an existing photograph
- Changing opening hours
- Updating team details
- Altering an existing button or link
- Small adjustments to an existing page
What counts as a small amendment?
There’s no stopwatch running every time you contact me. If it’s a straightforward change, I’ll normally just get it sorted. If something becomes a larger piece of work, I’ll discuss it with you first and agree any cost before carrying it out.
SPEAK TO A REAL PERSON
Website support without a ticketing system.
When something doesn’t look right on your website, you shouldn’t have to work out whether it’s a hosting problem, WordPress problem or plugin problem before asking for help.
Just contact me and I’ll take a look.
Call the office on 0191 5111009, send me a WhatsApp on 07852 177010, email adam@amwebdesignandseo.co.uk, or simply fill in the form and let me know what’s happening.
If it’s easier, send me a screenshot or explain what you’ve noticed. I’ll take a look and do what I can to get things sorted.
If the problem has been caused by something outside the normal Website Care service, such as substantial third-party work or a larger technical issue, I’ll explain what’s happened and discuss any additional work with you before going further.
BACKED UP EVERY DAY
If something goes wrong, we have somewhere to go back to.
Your website isn’t just left sitting on a server hoping nothing happens.
Website Care includes daily hosting backups, providing regular restore points should they ever be needed.
I also retain separate website migration backups, giving us another copy of the website outside the normal hosting backup system.
Together with regular software updates and basic website security, this provides a sensible level of protection for a typical small business website.
NEED EXTRA PROTECTION?
Enhanced website security is available.
Basic website security is included with every Website Care package.
For businesses that want an additional level of protection, I can upgrade the website to the premium security system I use for enhanced protection and monitoring.
Enhanced Website Security
£100/year
Premium security upgrade for businesses that want additional website protection beyond the standard security included with Website Care.
YOUR DOMAIN NAME
We'll help make sure your domain doesn't get forgotten.
For many new websites I build, I can register and manage the domain name alongside the website.
Where domain management is included, I’ll take care of the annual renewal so there’s less risk of an important business domain accidentally expiring.
But the domain remains yours.
If you ever want the domain transferred into your own account and control, just ask. Once transferred, responsibility for future renewals becomes yours.
Your domain remains yours. You can request a transfer into your own control at any time.
WEBSITE EMAIL
Professional webmail addresses are available too.
Your hosting can include email addresses using your own domain, such as:
hello@yourbusiness.co.uk
These can be accessed through webmail as part of your website hosting.
Website Care doesn’t include setting up or managing external business email platforms such as Microsoft 365 or Google Workspace.
NO COMPLICATED CONTRACT
Stay because the service works for you.
Website Care runs on a simple rolling monthly basis.
There’s no long-term contract tying your website to AM Web Design & SEO.
If you decide to move your website elsewhere, I’ll provide the website migration files and reasonable assistance to help make the handover straightforward.
£25 per month
Stay as long as you want. Leave when you want.
ALREADY HAVE A WEBSITE?
I may be able to look after that too.
Website Care isn’t limited to websites I’ve built, although I’ll need to take a look at an existing website before agreeing to take responsibility for it.
I’ll check how the website has been built, the software it’s using and whether there are any existing issues that need addressing first.
If everything looks suitable, I may be able to move it across to AM Website Care.
If the website needs attention first, I’ll explain what I’d recommend before anything is moved.
If an existing website needs a more detailed technical review first, I may recommend a Website MOT before taking it onto Website Care.
LARGER OR SPECIALIST WEBSITE?
Some websites need their own hosting environment.
The £25 per month Website Care package is designed around the professional small business websites I typically build and manage.
Very large websites, websites with significant traffic or sites with specialist hosting requirements may be better suited to their own hosting account or server environment.
If that’s the case, I’ll explain why and recommend an appropriate setup before you commit to anything.
KEEPING THINGS CLEAR
Website Care covers care, support and small changes, not unlimited development.
I want the package to stay straightforward.
Routine website care, hosting, updates, support, advice and small amendments are included.
Larger pieces of work aren’t.
That might include:
New Pages
Creating substantial new pages or sections.
Major Design Changes
Significant redesign or redevelopment of existing areas.
New Functionality
Adding larger systems, integrations or specialist features.
Large Content Projects
Significant amounts of new website content or restructuring.
Third-Party Problems
Major work resulting from changes made by another developer, external system or third-party service may need to be assessed separately.
If something falls outside Website Care, I’ll tell you before carrying out chargeable work.
No surprise invoices.
WEBSITE CARE
Leave the technical side with me.
£25 per month
✓ Managed website hosting
✓ SSL certificate
✓ Daily hosting backups
✓ Additional website backups
✓ WordPress updates
✓ Theme & plugin updates
✓ Premium website licences
✓ Basic website security
✓ Small website amendments
✓ Website advice
✓ Direct phone support
✓ Email support
✓ WhatsApp support
✓ Webmail addresses available
✓ Domain management where appropriate
✓ No long-term contract
£25 per month. One straight forward package.
Enhanced Website Security available for £100/year.
FREQUENTLY ASKED QUESTIONS
Questions about website care.
Website Care costs £25 per month for a typical small business website.
It includes managed hosting, SSL, daily backups, WordPress updates, basic security, premium website licences, small amendments and ongoing support.
Very large or specialist websites may need their own hosting environment, which I'll discuss with you before anything is agreed.
No. Website Care runs on a simple rolling monthly basis.
You can stay for as long as the service works for you and leave whenever you want.
Yes. Managed website hosting is included within the £25 monthly Website Care package, so you don't need to arrange or pay for a separate hosting package.
Yes. Hosting backups are created every day, providing regular restore points if they're ever needed.
I also retain separate website migration backups, giving us an additional copy outside the normal hosting backup system.
Yes. WordPress, your website theme and installed plugins are kept up to date as part of Website Care.
The premium tools I use to build and maintain your AM website are also included while your website remains on the care package.
Yes. Basic website security is included and configured as standard.
If you'd like additional protection, Enhanced Website Security is available for £100 per year.
Yes. Small, straightforward amendments are included as part of Website Care.
This could include changing some wording, replacing an image, updating contact details, changing opening hours or making a small adjustment to an existing page.
If something becomes a larger piece of work, I'll discuss it with you and agree any additional cost before carrying it out.
Contact me and I'll take a look.
I'll do what I reasonably can within Website Care to identify the problem and get things working again.
If the issue has been caused by substantial third-party work, an external system or something requiring more significant development, I'll explain what's happened and discuss the options with you first.
You can contact me directly.
Call 0191 5111009, WhatsApp 07852 177010, email adam@amwebdesignandseo.co.uk, or fill in the website contact form.
There's no complicated support ticket system to work through.
Yes. Your website isn't rented from AM Web Design & SEO.
If you decide to move elsewhere, I'll provide the appropriate website migration files and reasonable assistance to help make the handover straightforward
Where I manage your domain, I'll take care of its annual renewal while it remains under my management.
The domain remains yours. You can ask for it to be transferred into your own account and control at any time. Once transferred, you'll be responsible for future renewals.
Your hosting can include professional webmail addresses using your domain, such as hello@yourbusiness.co.uk.
These can be accessed through webmail.
Website Care doesn't include setting up or managing external business email services such as Microsoft 365 or Google Workspace.
In some cases, yes.
I'll need to review the website first to see how it's been built, what software it's using and whether there are any existing issues.
If it's suitable, I may be able to move it onto AM Website Care. If something needs sorting first, I'll explain what I'd recommend before you commit to anything.
The £25/month package is designed around the professional small business websites I typically build and manage.
Very large websites, high-traffic sites or websites with specialist requirements may need their own hosting account or environment.
If that's the case, I'll explain why and recommend an appropriate setup.
Yes.
There's no long-term contract. If you decide to leave, I'll provide the appropriate website migration files and reasonable assistance to help make the move as straightforward as possible.
Not sure whether your website is suitable for Website Care?
Send me your website address and I’ll take a look. If I didn’t build the website, I’ll let you know whether I can take it on as it is or whether anything needs sorting first.