Return and Refund Policy
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Return and Refund Policy
Prior to starting any project, after purchaing via the website all the details will be made clear to the client via meeting or call so that they fully understand what is happening and what they are agreeing to before the actual development of the website or marketing. Any issues relating to a return or refund should be avoided during this preparation period by being clear and transparent before a project commences.
Our primary goal is to provide you with exceptional web design and digital marketing services that meet or exceed your expectations. We are committed to delivering solutions that align with your vision and business needs. However, we understand that there may be instances where you need to request a return or refund. Please read our return and refund policy carefully to understand how we handle such situations.
Initial Consultation and Agreement
Before we commence any physical work on your website or marketing project, we will contact you to ensure that the service is right for your needs and look at scope, timelines, and any possible extra costs. During this phase, you have the opportunity to discuss and clarify any concerns or questions you may have. Once both parties agree and the project officially starts, any refunds will be subject to the terms outlined in this policy.
Scope of Refunds
a. Full Refunds: If, for any reason, you wish to cancel the project before any physical work has commenced (e.g., initial design concepts, coding, development), we will provide a full refund of any payments made.
b. Partial Refunds: If we have initiated work on your project but have not reached the agreed-upon project milestones, we may provide a partial refund based on the work completed and resources utilized up to that point. The refund amount will be determined on a case-by-case basis.
Requesting a Refund
To request a refund, please contact our customer support team in writing via email at adam@amwebdesignandseo.co.uk or call us on 0191 5111009. Your request must include:
- Your full name and contact information.
- Project details, including the project name and date of agreement.
- A detailed explanation of the reason for the refund request.
Refund Processing
Upon receiving your refund request, we will review it within 24 hours and assess the validity of the request based on the project’s status and circumstances. We may request additional information or clarification if necessary.
If your refund request is approved, we will process the refund within 14 using the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider’s policies.
Dispute Resolution
We are committed to resolving any issues or concerns you may have promptly. If you are dissatisfied with our services or have encountered problems with your project, please contact us immediately. We will do our best to work with you to find a satisfactory resolution.
Non-Refundable Fees
Please be aware that certain fees may be non-refundable, such as domain registration fees, third-party software or service charges, and any out-of-pocket expenses incurred specifically for your project.
Changes to the Policy
We reserve the right to make changes to this return and refund policy at our discretion. Any updates or modifications will be posted on our website, and the revised policy will apply to all future projects.
At AM Web Design and Digital Marketing, we value your satisfaction and strive to provide the highest level of service. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at adam@amwebdesignandseo.co.uk.
Last Updated: 21st September 2023.
Adam McKinnon